Frequently Asked Questions
Can your products' label, packaging, and design be customized?
Yes, we offer comprehensive customization services on labels, packaging, and product design to meet your specific requirements.
What is the typical lead time for orders?
For sample orders, the lead time is 3-5 days. For bulk orders, it typically ranges from 15 to 35 days depending on the quantity.
What is the minimum order quantity (MOQ)?
Normally the MOQ is 100pcs, but we also accept small sample orders for quality evaluation by professional clients.
How do you guarantee the quality of your lighting systems?
Our professional quality inspection team ensures a low defective rate. We take full responsibility through our comprehensive after-sales support system.
What are your standard terms of payment?
Generally, our terms are 30% T/T in advance and the 70% balance before shipment. Note that terms may vary slightly by country.
What is the expected lifetime of these lighting systems?
Our lighting systems are designed to work for at least 3 years or 50,000 hours. Regular maintenance and bulb replacement are recommended for optimal performance.
Enova Lighting
